Warranty & Return

WHAT TO DO IF MY PRODUCT(S) IS FAULTY?

Furniture King is offering a 2-year warranty on all products unless stated otherwise.

It is your duty to notify us within 10 working days of receiving any damaged products, which is a very rare and unfortunate case from our side.

For calming and processing your warranty you are requested to email us at  support@furnitureking.com.au. In your email please mention your order number along with the fault(s) and also some pictures, video clips, and a short description of what has actually happened.

Your claim will be entertained and accessed by our warranty team and you will be contacted about the next steps to take. You are requested not to initiate a return without proper approval.

In the case of mishandling, a mistake in installing and misuse of the product(s) any refund or warranty claim will not be entertained. It is the responsibility of the customer to follow guidelines provided by the seller for handling and installation of the product(s).

WHAT OF PART OF PRODUCT IS MISSING OR BROKEN?

We ensure checking of all product(s) before delivering but in some cases, if the product(s) delivered to you are missing any part(s) or any part(s) is broken we have provisions to help you out.

Furniture King provides replacement(s) of missing and broken parts. Take photos of the part(s) which needs replacement and along with your order number to support@furnitureking.com.au.

In case if suitable part is not available we will manage full replacement or a suitable compensation of the same to you.

WHAT IF THERE IS SOME MINOR DAMAGE?

Customer satisfaction is always our top priority at Furniture King. Please provide us information about the damage, along with the pictures of minor defects found in the product(s). Our warranty team will get back to you soon and will provide you a refund or suitable compensation.

WHAT IF I HAVE CHANGED MY MIND AND I NO LONGER WANT THE PRODUCT I ORDERED?

Well, we understand that happening of such incidents is normal but unfortunately, we don’t have any such arrangement for refunding in case of change of mind cases. Still in some cases, if you change your mind please contact us at support@furnitureking.com.au stating your order number and the reason for your refund. You are requested to choose carefully as a return in case of change of mind is not entertained by us.

Still Confused?

Our team at support@furnitureking.com.au  is always available to answer all your queries. Please write to us for further queries.

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